No one likes to send things back, but if you have to, we try to make it as painless as possible.
If you aren’t fully satisfied with your purchase from the Orion web store, contact us for a full refund within 30 days of purchase from our online store.
If you purchased your Onyx elsewhere (including Amazon), check the policy of the retailer you purchased from.
If something goes wrong with your Onyx in the first year due to defect, no matter where you got it, let us know right away. Onyx has a 1 year warranty and we’re happy to send you a replacement.
We hope you love your Onyx, and our support team is here to help with any problems you might encounter. Contact us at firstname.lastname@example.org